Returns Policy

Here at Kneen and Co, we are committed to providing an enjoyable shopping experience, especially through the convenience of our online site. If you are not satisfied with a product, we want to work with you to make things right. Below is our policy regarding product returns. 

In-Stock and Quick-Ship

Items that are available in stock will be identified on our Website as “in-stock” or “Quick-Ship.”  

In-stock items may be exchanged or returned for store credit ONLY, subject to a 25% restocking fee. If you wish to return an item, you must notify Kneen & Co within 14 days of receiving the item(s). All returns on in-stock items must be pre-approved by phone with Kneen & Co. Please call 312-643-1190 for your return authorization information and to obtain a return shipping label. Shipping fees are non-refundable. Any store credit issued will be valid for 5 years from the date of issue. 

Any item(s) for return must be sent back to the address below in original and unused condition with the original packaging and packing slip and/or sales receipt. Items must be well-packed; additional packaging may be necessary.  

Kneen & Co
980 N. Michigan Ave., Suite 650
Chicago, IL 60611

Special Orders

Certain items are not available in stock, but must be ordered from one of our partners.  These items are “Special Orders.” Except in certain extenuating circumstances, Special Orders generally cannot be canceled and cannot be returned for credit or a refund.  

Custom Orders

Certain products we sell may be customized based on a customer’s specifications.  These items are “Custom Orders.” When placing Custom Orders that require additional information, such as color or material selections, please indicate the specific information in the “Special Instructions” section on the checkout page. 

Due to the unique and personalized nature of Custom Orders, these purchases are final sales and cannot be canceled, returned, or exchanged for merchandise or store credit. 

Damaged or Defective Products

While we take every effort to ensure your products are shipped with care, we understand that on occasion a product may arrive damaged or defective. In order to process a damage claim, please provide photos of the damaged item(s) and original packaging to customercare@kneenandco.com to process the damage claim within seven (7) days of receiving the item.  Please also provide your name, address, and phone number. Once your damage claim is approved, we will send you a return shipping label and return authorization information.