Privacy Policy

Last Updated: February 20, 2024

Kneen & Co recognizes that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we may collect from you, and how it is used. By using our website, www.kneenandco.com (the “Website”), you consent to and are accepting the practices described in this policy. 

If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

Information About You

We collect the following personal information:

  • Contact Information: your full name, physical address, email address, and phone number;
  • Financial Information: credit card, debit card and bank account information;
  • Geolocation data;
  • Internet or other electronic activity: your browsing and click history, including information about how you navigate within our website; and
  • Commercial information: products purchased or viewed on our website.
  • Other identifying information: IP address and other security information for authentication and access;

Categories of Use

We use the information we collect for the following purposes:

  • Transactional Purposes:
    • Receive, process, confirm, send and track your order;
    • Communicate with you about your order; and/or
    • Maintain your gift registry
  • Analytical Purposes: We use your identifying information to better understand client interests, needs, and website functionality.
  • Marketing and Promotional Purposes: 
    • Inform you of our products, offers, and other information from and about Kneen & Co, including marketing communications.
  • Maintenance and Improvement of Services and Website: We use your contact information, commercial information, and internet activity and browsing history to:
    • Provide and maintain functionality on our website;
    • Handle your customer services requests; and
    • Help us diagnose technical and service problems and administer our stores, websites and apps.
  • Security and Fraud Prevention: We use your personal information to protect our website, our company, and others and to prevent fraud and misconduct.

Sharing your Information 

Kneen & Co does not sell any of your information to any third-parties. However, we may need to share your personal information, as detailed below:

Service Providers

We contract with certain third-parties which provide services on behalf of Kneen & Co, including credit card processing, shipping, data analysis, marketing services, or other similar services (“Service Providers”). We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Law Enforcement and Courts

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

How Long We Keep Your Information

We maintain customer data for as long as reasonably necessary to achieve the purposes for which data was collected. We may need to keep information longer in certain circumstances, such as when it is required for legal compliance.

Cookies

We use “cookies” on our website. A cookie is a piece of data stored on your hard drive when you visit our website to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is not linked to any personally identifiable information on our site.

If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. We also have a pop-up when you first visit our site with an option to refuse to accept cookies. However, certain features of our web sites or other services may not work if you delete or disable cookies.

Security

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. 

In addition to the foregoing, we limit physical access to our buildings and user access to our systems to only those that we believe are entitled to be there. We use technology controls for our information systems, such as firewalls, user verification, and strong data encryption.

Protecting Children

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that any of your children has provided us with personal information without your consent, please contact us and we will take steps to remove that information from our servers.

Privacy Rights Under Certain State Privacy Laws and the EU GDPR

If you are a resident of California, Colorado, Connecticut, Nevada, Utah or Virginia, or another state which has enacted its own privacy laws, or if you are a resident of the EU, you may have certain privacy rights under the applicable privacy laws in your state (“Local Privacy Laws”).  Kneen & Co strives to ensure it is in compliance with Local Privacy Laws. This section is intended to notify you of your rights. 

Right to Know, Right to Deletion and Right to Correct

You can request what personal information we have collected, used, disclosed, and shared.

You can also request that we delete your personal information. We may not delete all of your personal information if one of the following exceptions applies:

  • Transactional: to complete a transaction for which the personal information was collected, provide a good or service requested by you, or perform a contract we have with you;
  • Security: to detect data security incidents; preserve the integrity or security of systems; or investigate, report, or prosecute those responsible for any such action;
  • Error Correction: to debug or repair any errors;
  • Legal: to protect against fraud, harassment, malicious or deceptive activities, or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; to assist another party with any of its obligations under applicable privacy laws; or
  • Internal Use: to use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).

Please note that if we delete your personal information, many of our services will not work the same. Some examples include, but are not limited to:

  • Addressing Order Issues: We will not have the ability to look up your receipt or order in our system. In order to correct an order issue (including possibly a return or refund if determined appropriate), we will require proof of purchase from the customer and if the customer is unable to provide proof of purchase, we may not be able to address the order issue.
  • Customer Service: Our ability to handle customer service requests may be limited. We will not have the ability to look up prior orders or account information and may request proof of purchase in order to service your needs.
  • Online Account & Shopping: Your online account will no longer exist. Your shopping cart items, order history, saved addresses, or other saved information will not be available. 
  • Gift Registry: You will no longer be able to view or add items to your gift registry. 
  • Marketing Communications: We will no longer be able to provide you with any marketing communications directly from our family of brands, including personalized marketing communication such as information about new products, services and offers tailored to your interests.
  • Opt Outs: Previous opt-out requests will not be saved.

You may also request that we correct certain inaccurate information that we have about you.  If you wish to contact us to either know, delete or correct your personal information, please email info@kneenandco.com

Personal Information that We Sell or Share/Use for Targeted Advertising

Kneen & Co does not Sell or Share, as defined under Local Privacy Laws, any personal information for any purpose, including targeted advertising, unless to effectuate a transaction initiated by you. We do not “sell” or “share” Sensitive Personal Information (as defined under your State’s Privacy Laws).

Non-Discrimination

We will not discriminate against you for exercising any of your rights under Local Privacy Laws and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your rights under Local Privacy Laws.

Right to Opt out of Profiling

If you are a resident of Colorado, Connecticut or Virginia, you have a right to opt out of any form of automated processing performed on personal information to evaluate, analyze or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location or movements (“Profiling”). To submit a request to opt out of Profiling that is not cookie-based or digital advertising-based Profiling, please email your request to: info@kneenandco.com. 

We will not be able to opt you out of Profiling where one of the following exceptions applies:

  • Legal: to comply with applicable laws, rules or regulations; to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by governmental authorities; to cooperate with law enforcement; to investigate, exercise, prepare for or defend actual or anticipated legal claims; or to assist another party with any of its obligations under applicable laws;
  • Security: to prevent, detect, protect against, or respond to security incidents, identity theft, fraud, harassment, or malicious, deceptive, or illegal activity; preserve the integrity or security of systems; or investigate, report, or prosecute those responsible for any such action;
  • Improvement of Services and Products/Internal use: to conduct internal research to improve, repair or develop products, services or technology;
  • Transactional: to provide a product or service specifically requested by you; to complete a transaction with you or to complete a contract we have with you; and
  • Public Interest: to protect your vital interests or those of another individual.

Right to Appeal

If we denied your request related to your information, you may appeal the denial by clicking on the link to appeal found in the email communication we sent when your original request was completed.

Sensitive Personal Information

We do not collect or process Sensitive Personal Information, as defined by California Law, for inferring characteristics or use or disclose Sensitive Personal Information for purposes other than those permitted by law.

Retention

We will store your personal information for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Contact Us

Mail:
Kneen & Co
980 N. Michigan Ave., Suite 650
Chicago, IL 60611

Phone:   312.643.1190

Email:  info@kneenandco.com