Terms & Conditions of Use

Last Updated: February 20, 2024

These Terms and Conditions of Use apply to the Kneen & Co website (the “Website”). By using this Website, you are automatically agreeing that both your access to the site and your use of it are subject to the terms and conditions in this legal notice, which may change at any time without notice, as well as all applicable laws. Please refer to this page frequently to review our current terms and conditions of use.

Privacy

Please review our Privacy Policy, which also governs your use of the Website, to understand our privacy-related practices.

User Account

In order to access certain features of our website, you may choose to register and create a User Account. You must be 18 years or older to create a User Account. In creating a User Account, you may be asked to provide certain personal information, including your name and password. Our information collection and use policies with respect to the privacy of such information are set forth in our Privacy Policy, which is incorporated herein by reference for all purposes.  It is your responsibility to provide us with accurate, complete, and up-to-date information for your account. 

When you create a User Account, you agree to take full responsibility for maintaining the confidentiality of your access credentials used to log into the Website (e.g., username and password), and for all activity that is generated by your User Account.  You may not permit anyone else to use your access credentials, and you may not use anyone else’s access credentials.  You may not attempt to gain unauthorized access to any other user’s access credentials.  You agree to immediately notify us in the event that (i) your access credentials are lost or stolen, or (ii) you become aware of any unauthorized use of your access credentials.  We are not responsible for any loss or damage arising from someone else using your access credentials or your failure to comply with this section.

Product Descriptions and Pricing

We have done our best to accurately represent colors, textures, measurements, dimensions, and descriptions of the products shown on our Website. Unfortunately, despite our best efforts, our Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability. Further different screens have different settings which may result in colors or textures appearing different from the actual product. 

We reserve the right to correct any errors, inaccuracies, or omissions—including after an order has been submitted—and to change or update information at any time without prior notice. Further, if a product is listed at an incorrect price, Kneen & Co reserves the right to refuse, cancel or limit any order placed at the incorrect price. Where an order has been submitted and an error is identified which must be corrected, we will contact you and provide you with the option of canceling your order. 

In-Stock, Special Orders, and Custom Orders

Items that are available in stock will be identified on our Website as “in-stock” or “Quick-Ship.”  These items may be returned for store credit, as long as they are returned in their original condition and packaging. 

Certain items are not available in stock, but must be ordered from one of our partners.  These items are “Special Orders.” Except in certain extenuating circumstances, Special Orders generally cannot be canceled and cannot be returned for credit or a refund.  

Certain products we sell may be customized based on a customer’s specifications.  These items are “Custom Orders.” When placing Custom Orders that require additional information, such as color or material selections, please indicate the specific information in the “Special Instructions” section on the checkout page. Special orders cannot be canceled and cannot be returned for credit or a refund.

Payment Policy

Payment is due at the time an order is placed. All credit cards are charged in-full at the time when you place an order, including orders for items that are Special Orders, Custom Orders.  In certain circumstances 

Sales Tax

Your purchase may be subject to local sales tax. If the order is shipped and delivered within the state of Illinois, it will be subject to a 10.25% sales tax.

Copyright

All content of this Website is the sole property of Kneen & Co. You may not copy, transfer, reproduce, retransmit, or modify any portion of this site without the express written permission of Kneen & Co.

Indemnification

You agree to release, indemnify, defend and hold harmless Kneen & Co, its parent, subsidiaries and affiliates and its and their shareholders, officers, directors, employees, agents, and advisors, from and against any and all losses, liabilities, claims (including claims without legal merit or brought in bad faith), demands, damages, costs or expenses, causes of action, suits, proceedings, judgments, awards, executions and liens, including reasonable legal fees and costs (whether brought by third parties or otherwise) (collectively, “Claims”) due to or arising in any way from your use of the Website, your placement or transmission of any message, any content, or other information or materials through the Website, or your breach or violation of the law or of these Terms and Conditions of Use. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, which will not excuse your indemnity obligations under this Section.

Disclaimers and Limitation of Liability

Neither Kneen & Co nor its affiliates, nor any of its officers, directors, employees, agents, third-party content providers, merchants, sponsors, licensors, or the like (collectively, “Associates”) warrant that kneenandco.com will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of kneenandco.com, or as to the accuracy, reliability or currency of any information content, service or merchandise provided through kneenandco.com.

kneenandco.com is provided on an “as is,” “as available” basis and the Kneen & Co specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by Kneen & Co nor its affiliates, nor any of its officers, directors, employees, agents, affiliates, providers, merchants, sponsors, licensors, associates, or the like, shall create a warranty.

Under no circumstances shall the Kneen & Co or any other party involved in creating, producing or distributing kneenandco.com be liable for any direct, indirect, incidental, special or consequential damages that results from the use of or inability to use kneenandco.com, including but not limited to reliance by you on any information obtained from kneenandco.com or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to the Company’s records, programs or services.

You hereby acknowledge the information provided herein shall apply to all content (including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material), merchandise, and services available through kneenandco.com. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

Applicable law

By visiting this website, you agree that the laws of the State of Illinois, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and us.

Contact Us

Please call 312-643-1190 or email info@kneenandco.com us if you have any questions or concerns.